1.Basis of use of the Lulu & Nova website and Facebook Page

1.1 The Lulu & Nova website is provided to you free of charge for your personal use subject to these Terms and Conditions. By using www.luluandnova.com or any of the associated social media pages you agree to be bound by these Terms and Conditions.

1.2 These Terms and Conditions govern your use of the Lulu & Nova website in general, the products you purchase from the Lulu & Nova website and all services provided in connection with them.

1.3 These Terms & Conditions do not affect your statutory rights.


2.1 When registering an account on Lulu & Nova it is your responsibility to ensure your details, both billing and shipping are correct and complete.

2.2 It is your responsibility to ensure that you are logged in to your account when proceeding with an order to ensure that you can track your order.

  1. Intellectual Property

3.1 The content of the Lulu & Nova website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Lulu & Nova site on a computer screen, store such content in electronic form, or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Lulu & Nova site without written permission from Lulu & Nova.

3.2 By ordering from Lulu & Nova you allow Lulu & Nova to use imagery including your logo for promotional purposes, both physical and digital, across the Lulu & Nova website and related social media channels.

3.3 No license is granted to you in these Terms and Conditions to use any of Lulu & Nova’s artwork or imagery, or that of its customers.

3.4 Any proofs sent to you are the property of Lulu & Nova and you are not granted permission to print, forward or use these proofs for promotional purposes.

3.5 Lulu & Nova reserves the right to use legitimately purchased stock imagery in designs where required.

  1. Third Party Websites

As a convenience Lulu & Nova may directly link to other websites or material. Lulu & Nova is not responsible for any of these websites or material which is beyond its control.

  1. Availability of the Lulu & Nova Website

5.1 Although Lulu & Nova aims to give you the best service possible, Lulu & Nova cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it to hello@luluandnova.com and Lulu & Nova will attempt to correct the fault as soon as reasonably possible.

5.2 If any fault occurs while ordering during a sale period and is not resolved before the sale ends then this is unfortunately beyond the control Lulu & Nova and the sale price cannot be honored at a later date.

5.3 Your access to the Lulu & Nova site may occasionally be restricted to allow for repairs, maintenance and the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

  1. Purchasing from the Lulu & Nova website and other channels

6.1 When purchasing from Lulu & Nova either via the website, email or social media, you agree to the Terms and Conditions set out in this document.

6.2 You authorize Lulu & Nova to process payments using the details you provide.

  1. Descriptions and prices of products

7.1 If there is anything that you do not understand on the Lulu & Nova website, or if you wish to obtain further information, please contact hello@luluandnova.com

7.2 Lulu & Nova will always endeavor to provide your order as specified in the product listing, however on occasion material substitutions may be provided. These will always be of an equal or greater specification to that listed.

7.3 The price of the product does not include the delivery charge, this is calculated at the checkout.

7.4 Every effort is made to ensure that the prices shown for products are correct when added to the website. If by mistake we have under priced a product, or listed it for free unintentionally then Lulu & Nova is not obliged to supply that product to you at the stated price, provided that you are notified within 7 days of your order being placed. In this circumstance SLS Creative reserves the right to cancel your order and give you a full refund on any amount that you have already paid for the product.

7.5 All prices are subject to change at any given time.

7.6 Prices quoted via email or social media will remain valid for 14 days after the initial quote. After which time you will need to request an updated quote.

  1. Availability

8.1 All products advertised are subject to availability or while stocks last (as may be applicable).

8.2 In the interests of all our customers, we may place restrictions on how many of a product you can buy for some products.

  1. Deliveries

9.1 Delivery will be made to the address specified when you complete the order.

9.2 Please note that we only deliver to addresses within England, Scotland, Wales and Northern Ireland and the Isle of Man. We may block postcodes at our discretion for security purposes, we will advise you of this when entering your postcode into your account.

9.3 We use a variety of delivery methods depending on the size of the order. For more information on delivery arrangements please email hello@luluandnova.com

9.4 Whilst Lulu & Nova makes considerable effort to deliver all your products within the time periods agreed we shall not be liable if we fail to do so in part or full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time.

9.5 In the event that postal services are unable to be accessed for reasons beyond our control (i.e Act of God) then parcels will be dispatched at the next available opportunity.

  1. Return and refund policy

10.1 If you change your mind about your order please contact hello@luluandnova.com – if your order has not been processed you will be offered a refund. Should your order have been shipped you will need to return it.

10.2 Orders which have progressed into, and past  ‘processing’ status are can not be canceled or refunded.

10.3 SLS Creative does its best to ensure all orders are made to your complete satisfaction. However, if your order is faulty  you may return the item and receive a replacement or refund. Refunds and replacements will not be issued until the faulty item has been received.

  1. Gift Cards and Coupons

11.1 Gift cards can be used for all or part of your order and must be redeemed at www.luluandnova.com any remaining balance after completing your purchase will be issued in the form of a new voucher code.

11.2 Gift cards can be purchased during sales, however, these can only be redeemed on full-price items and cannot be used as payment in future sales.

11.3 Coupons can only be used on www.luluandnova.com and must be redeemed prior to their expiry date. Please see your coupon for further information and conditions.

11.4 Lulu & Nova reserves the right to terminate the operation of any coupon or discount code at any time without notice.

  1. Refusal of service

12.1 Lulu & Nova reserves the right to suspend or close your account immediately at our reasonable discretion if you breach any of your obligations under these Terms and Conditions.

12.2 Lulu & Nova reserves the right to refuse service at their discretion.

Paper tapes were shipped promptly and arrived in perfect condition. The prints are fantastic and I can't wait to use them in my hampers to add a festive cheer!

K - Etsy Buyer
Very happy with my new tape! Very sticky and looks so beautiful. Really adds to my packaging. Will buy here again!
Happy Mail Paper Packaging Tape - Eco Friendly
Etsy Buyer