Shipping and Returns

We ship all of our items by royal mail unless they weigh over 2kg. In this instance your order will be shipped via courier.

Orders will be sent by 1st or 2nd class post.

We aim to dispatch all orders within 2 working days of reciept.

In the event that your order is damaged or defective, please email hello@luluandnova.com to arrange a return. Once your items are received a full refund or replacement will be issued.

For custom-designed orders, we do not accept returns unless the items received are defective.

If you have a problem, we’re always happy to rectify it, please contact hello@luluandnova.com to discuss this.